5
Tier ladder
30%
Top cashback
1:1
Comp ratio at top
24/7
Host response
The ladder
Five tiers, each a meaningful step up
Cub
Open an account
- Welcome pack
- Birthday spins
- Weekly cashback
Brave
2,500 NZD wagered
- Faster withdrawals
- Bigger reloads
- Higher cashback cap
Skilled
10,000 NZD wagered
- Personal host
- Custom offers
- Priority support
Mane
50,000 NZD wagered
- Priority cashout
- Loss back insurance
- VIP only events
King
Invitation only
- Bespoke limits
- Concierge support
- Lifestyle gifts
Points and rewards
Every comp point on the ladder, mapped out
Earn comp points on every real money wager, then spend them on the bonus that matches your level. Higher tiers cost more points to unlock and pay back significantly more.
| Tier | Starting Points | Cost (Points) | Reward |
|---|---|---|---|
| Level 0 | 0 | 10 | Your journey begins, welcome reward unlocked |
| Level 1 | 10 | 30 | 150 Free Spins |
| Level 2 | 30 | 100 | 300 Free Spins |
| Level 3 | 100 | 400 | 250% up to 1,500 NZD on the next deposit |
| Level 4 | 400 | 1,000 | 75 NZD cash plus 100 Free Spins |
| Level 5 | 1,000 | 2,500 | 100 NZD plus personalised rewards crafted for you |
| Level 6 | 2,500 | 8,000 | 150 NZD plus tailored premium offers |
| Level 7 | 8,000 | 15,000 | 300 NZD plus exclusive VIP only rewards |
| Level 8 | 15,000 | 30,000 | 600 NZD plus premium high value VIP offers |
| Level 9 | 30,000 | 100,000 | 1,000 NZD plus elite benefits reserved for top VIPs |
| Level 10 | 100,000 | ∞ | 2,000 NZD plus ultimate rewards for our top VIP members |
In case of any disputes, the General Bonus Terms and Conditions shall apply.
What changes as you climb
Everyday perks improve at every tier
Cashback rate
Entry tier pays back a fifth of net losses. Top tier rebates close to a third with no cap that matters.
Withdrawal speed
Cubs queue on standard rails. Manes and Kings skip the queue with priority approval and direct routing.
Personal host
From Skilled tier upward your account gets a named host who handles every request in one conversation.
Birthday boost
Bigger reload, bigger spin drop and a real world gift package once you cross into the upper tiers.
Entry tier versus top tier, side by side
| Feature | ReelsOn | Average Casino |
|---|---|---|
| Weekly cashback | Up to 30% (King) | Up to 20% (Cub) |
| Withdrawal route | Priority direct rail | Standard queue |
| Reload size | Custom matched offers | Calendar default |
| Private offers | Invitation only reloads | Public calendar |
| Host | Named host, 24/7 | General live chat |
| Birthday gift | Lifestyle package | Free spin drop |
How do I earn comp points?
Every real money wager earns comp points at a published rate. Slots are the strongest contributor, with live tables and other categories paying out at a smaller ratio that reflects the lower house edge. The exact rate per NZD is shown in the VIP dashboard alongside your current tier progress, so there is never any guesswork about how close you are to the next promotion. Points accrue session by session and never expire while your account is active.
The ladder is built so that committed casual play earns the first tier upgrade inside a few weeks, while serious volume players reach the upper tiers in a couple of months. ReelsOn does not penalise short bursts of play. If you sit out a month, your tier stays where it is. The only requirement is keeping the account active by logging in at least once each calendar quarter.
What does a personal host actually do?
From Skilled tier upward, a named host is attached to your account. The host is a real person on the customer relations desk who handles every question you raise without a ticket relay. Withdrawal requests, custom reload boosts, private offer invitations, table reservation in the live VIP rooms, even a question about which game to try this weekend, all route through the same conversation. The relationship is part operations, part concierge, and the goal is that you only ever explain yourself once.
Higher tiers add response time guarantees and direct contact channels. Mane and King hosts publish their working hours, hand off to a named substitute when they are off, and are reachable for time sensitive requests outside business hours. That continuity is the part of the program that rewards loyalty in a way a single big bonus cannot.
Can I drop a tier?
The Cub through Skilled tiers are permanent once earned. They never drop even if your activity slows down. Mane and King tiers carry a soft activity requirement, since those perks include allocated operational resources like a dedicated host slot. If you go fully inactive for a long stretch the platform may step the tier down to Skilled, but the original Mane or King status returns the moment you start playing again. You will not need to climb back up from scratch.
The fairer way to look at it is that the VIP program tracks your recent relationship with the platform rather than your peak month from years ago. That keeps the offers honest for everyone in the rooms and stops the top tiers from filling up with inactive trophies.
Is the program worth chasing if I am a casual player?
The honest answer is yes, but for different reasons than the high rollers. The entry tier already includes the weekly cashback, the standard welcome pack and regular free spin drops. Climbing one tier to Brave bumps the cashback cap and unlocks priority handling on the first big withdrawal you ever request, which removes the only friction most new players hit. Beyond that, the climb becomes optional. You are never penalised for staying casual, and the offers stay relevant to the size of your wallet.
For higher rollers, the ladder pays for itself fast. The combined effect of richer cashback, faster cashouts, custom reloads and host attention compounds into a measurable improvement on your effective rate of play. That is the real reason regulars stay loyal to a single brand long after the welcome pack is a memory.
"Reached Skilled in about three weeks. My host messaged me on day one with a custom offer that paid for half the climb."
Hassan, Wellington
Hidden details worth knowing
Birthday boost
A free spin drop, a matched reload and a real world gift package at the upper tiers, sent without a reminder.
Private offers
Skilled tier and above receive invitations to richer reloads and host written reward bundles.
Loss back insurance
Mane tier adds an insurance line on heavy losing weeks, paying out additional cashback on top of the standard rate.
Lifetime status
Cub through Skilled are forever once earned. The ladder respects the time you put in.
How does the program treat live tables versus slots?
Slots are the strongest contributor to comp points because their house edge supports a richer rebate without distorting the long term economics of the program. Live tables earn at a smaller ratio that reflects the lower edge, with the exact rate per NZD shown in the VIP dashboard so you always know how a session converts. The slope is gentle enough that a mixed bankroll built around live blackjack, baccarat or roulette still climbs the ladder steadily, particularly once you cross into the higher tiers where the host can apply custom offers on top of the published rate. Free spin rewards do not earn additional comp points beyond the underlying wagers themselves, which keeps the program tied to actual play rather than to side activities.
The dashboard also shows your current rolling activity, your tier expiry where applicable, and a clear preview of what changes when you cross into the next tier. There is no opaque scoring formula and there are no hidden multipliers. The VIP team is explicit about what is being measured and why, which is the part regulars value most after their first full month inside the program.